If you have additional technology questions, contact the Helpdesk.

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What is NetClassroom?

NetClassroom allows students and parents to view a variety of information online such as assignments, grades, and report cards from a secure website. It also has the capability to allow students to make course requests online. As the school moves towards providing parents and students with more information anytime and anywhere with fewer hardcopy mailings, more features will be enabled through NetClassroom. User account information for your NetClassroom access will be provided by the Registrar’s Office in the Fall. NetClassroom is part of our student information system, Education Edge from Blackbaud. The supported Internet browser is Internet Explorer. Please use Internet Explorer for best viewing results. Internet browsers have various standards in regard to certificates used to secure web pages. Gann has deployed a self-signed certificate which encrpyts the data but does not meet the standards for financial transactions. Since no financial transactions are accomplished through NetClassrrom, the school feels that this certificate is sufficient. BUT you may get a browser warning that indicates that the site is unsafe. You can safely ingnore the warning and click continue. For assistance with NetClassroom please contact Roberta Jacob via email at rjacob@gannacademy.org.

What is Barracuda?

Barracuda is an integrated hardware and software solution for eliminating spam and virus from your email, by blocking known spam and virus-laden email, by quarantining email likely to be spam, tagging email that may be spam, blacklisting bad senders, and whitelisting good senders.

How do I retrieve my quarantine mail?

Users will receive an automated quarantine account message with account access information. The user ID is the full email address, i.e. msmith@gannacademy.org. The password is automatically generated and can be changed in the users’ Barracuda account preferences. Subsequently, users will receive a regular quarantine message summary when new quarantined messages exist. In the meantime, users can use the link in GannAcademy News to access the Barracuda login.

How do I get help related to school software and connection problems or questions?

Email the Helpdesk for assistance. Only if email is the problem should you call the Helpdesk technician’s office.

What is the procedure for getting my laptop connected to the school network?

Make sure that your system conforms to the system requirements. Email the Helpdesk to schedule a time for having your laptop configured by the school’s IT department.

What are the requirements for connecting my laptop to the school network?

Click for details on the system requirements.

What does the IT department do to configure my laptop for the school network?

Your system will be scanned to make sure that it meets the necessary system requirements before connecting to the wireless SSID "GANN_Student". You may need to stop by the HelpDesk Office for assistance.

What machines are available to me if I do not have my own laptop?

Students have access to computers for research and other related work in the library and the computer lab. When necessary, teachers will provide laptops in class for student use during that class.

Where are my documents stored or saved?

Every user has a home directory where all files are stored and backed up daily. The school network has been set up so that when you save a document it is automatically directed to your home directory. On your personal machine, documents are stored wherever you direct them to be saved.

Can I access my stored files from home?

You cannot access files stored in your home directory on the school system from home. When you anticipate needing to access files from home, you should save or copy them to a folder in FirstClass or email them to yourself.

What is my email address?

Your email address is:  <user ID>@gannacademy.org, for example 05jsmith@gannacademy.org

How do I set up the FirstClass client on my home computer?

Go to http://fc.gannacademy.org click on the operating system (Windows or MAC OS) installed on your system. Once the client is installed, you will need to configure it as follows: Click the FirstClass icon on your desktop to display the FirstClass Login window. Click the "Setup" button to display the Service Setup window. Enter  fc.gannacademy.org  in the field labeled "Server." Click the "Save" button. This will return you to the login window. Enter your user ID and password in the fields provided. You can save the ID at this point, but DO NOT save the password. Click the "Login" button to complete the login process. On subsequent occasions, all you will need to do is click on the FirstClass icon, enter your user ID and password , and click the "Login" button.

What is the purpose of the various FirstClass mail folders?

The FirstClass mail folders are used to store or send email within the the Gann Academy Intranet. Be sure to open each folder that displays a red flag indicating that you have one or more unread messages. These folders can also be used to send email to a predefined group of recipients within the school community, so be sure you are using them correctly. Mailbox—messages sent to you directly internally and externally. Gann Academy News—messages sent to the entire community (all staff and students). This folder also contains the school calendar and daily announcements. Employee Lounge—messages sent to all staff (no students). Faculty Lounge—messages sent to all faculty (no non-faculty or students). Student Lounge—messages sent to all students (no staff). Conferences have been set up for particular groups in the school, such as academic departments and students by grade level. Unless you are the moderator of a conference or the conference is one that you created, or you have been given specific permission for that conference, you cannot delete the messages in conference folders. In most cases, you can delete and edit mail that you've sent. Teachers may limit your ability to delete or edit time-specific assignments sent to class conferences they set up. Everyone can check the history of a message to see when it has been read and what other action has been taken. This is helpful for anyone trying to communicate with you and others or when expecting a timely action such as turning in a class assignment.

Do I need to read all the folders on my email desktop?

Your FirstClass desktop is specifically design to receive all mail pertinent to you based on your role at the school. Therefore, it is your responsibility to read it all to stay informed and up to date about matters concerning you. Senders can check the history of mail they've sent to determine whether you’ve read it in a timely fashion.

Can I change my school password?

You cannot change your school password. If your password has been compromised, email the Helpdesk for a new password.

How can I find an old email that seems to have disappeared?

Personal email expires automatically after 90 days; conference email expires after 45 days. A sender may also choose to set a shorter expiration time for a message. Once email has expired, it will be deleted from the system and will no longer be available. If you need to keep an email for a longer time, be sure to save the email or move it to an archive folder that you previously created.

How can I access my email when away from my home machine or away from school?

To access your email from a machine that does not have the FirstClass client you must use the web login here.